ShiftAlarm Support

Here you can find help for common topics. If you still have a problem, you can contact support by email.

Contact: support.shiftalarm@gmail.com

Account and sign-in

ShiftAlarm can be used without a registered account for its basic features. An account is required for account-related features and for purchasing or restoring Pro. Depending on the platform, email and password, Google, or Apple may be available. If you have trouble signing in with email, use “Forgot password?” first and also check your spam folder.

Pro, purchases and restore

Purchases are processed through the respective app store. Sign in to ShiftAlarm with the same registered account and use “Restore purchases” if an active subscription is not recognized after reinstalling the app or changing devices. Billing, refunds and cancellation are handled through the support options of the respective store.

Alarms and notifications

Check notification permissions, volume, and Focus or Do Not Disturb settings. Depending on the device and operating system, additional permissions may be required for reliable alarms. On supported Android devices, exact alarms may need to be enabled. Operating systems and device manufacturers may handle background behavior differently, so alarm delivery cannot be guaranteed in every situation.

Widgets

Open ShiftAlarm at least once after installation and check that an active profile and calendar entries are available. If a widget does not update, remove it and add it again. Updates may be delayed by the operating system.

Backups, import and export

Keep an unchanged copy of your backup file. Only import complete ShiftAlarm backups and do not modify their contents or file extension. Corrupted, incomplete, or unrelated files from other apps may not be imported reliably.

Calendar, vacation and overtime

If results look incorrect, check the active profile, work model, shifts in the affected period, weekend and public-holiday rules, as well as vacation and remaining-vacation settings. Overtime may be recorded as daily or monthly entries.

This information helps with troubleshooting

• ShiftAlarm version and build number,
• device model and operating system version,
• operating system used and selected app language,
• a short sequence of steps leading to the issue,
• the exact wording of any error message,
• a screenshot without confidential information for display-related issues.

Please do not send: passwords, RevenueCat or Firebase keys, payment details, complete backups, or confidential calendar and employer information.

Delete account

Instructions and the external deletion option are available under Delete account and data.

Response times

Requests are handled as soon as possible. A specific response time or continuous availability cannot be guaranteed.

Last updated: September 2, 2026